Diploma In Aviation, Hospitality & Travel Management
Diploma In Aviation, Hospitality & Travel Management at FISE is a one-of-a-kind Aviation, Hospitality & Travel Management training program. This practical program revolves around different modules covering Communication Skills, Grooming, Personality Development, Interviewing Skills and Customer Service in addition to Aviation, Hospitality, and Travel.
Course Details
Duration: 1 Year (300 Hrs)
Fees: Rs 1,05,000/-
Batch Size: 20 Students
Syllabus:
English Effective Communication Skills
MODULE 1: FRONT OFFICE
Fees: Rs 1,05,000/-
Batch Size: 20 Students
Syllabus:
English Effective Communication Skills
- Self Introduction & Activities
- Basic Sentence Construction
- Basic Sentence Construction- Exercises & Activities
- Articles (Usage) & Activities
- Written Exercises on Articles & Activities
- Written Assignment
- Review Class + Activity (Remedial class after assignment)
- Verbs Usage & Activities
- Question Words - framing Questions
- Tenses - Present Tense
- Past Tense (Introduce - Used to) & Activities
- Future Tense
- Written Assignment…...50 Marks
- Review Class (Remedial class after assignment)
- Review/Farewells & Introductions
- Greeting/Disagreeing & Making Appointments
- Modals - Making Requests
- Modals - Asking Permission
- Prepositions
- Intermediate Prepositions
- Written Assignment on Modals & Prepositions
- Review Class (Approvals/disapprovals & asking to repeat)
- Invitation/Declines & Making Apologies
- Subject-Verb Agreement & Activities
- Adjectives and Comparisons
- Adjectives (Comparisons & Superlatives)
- Mid-term Assessment……..100 Marks
- Adverbs (Usually/Often sometimes etc) + Activities
- Giving Suggestions - Accepting & Rejecting
- Story Retelling
- Direct - Indirect
- Paragraph Writing
- Written Assignment on (28-32)
- Small Talk & Conversation Starters
- Review Session - i (Remedial classes for the entire course)
- Review Session - ii
- Review Session - iii
- Review Session - iv
- Review Session - v
- Final Assessment…… 100 Marks
- Grooming - Introduction
- Skin Care
- Hair Care & Hair Styles
- Western- Attire
- Make-up
- Personal Hygiene
- Weight management
- The Art of Self-Presentation and Creating First Impression in- an Interview
- Social Graces, Etiquette and Body Language
- Psychometric Test For Personality
- Personality Development
- SWOT
- Rationality
- Attitude
- Learning & Knowledge
- Assimilation
- Persistence & Pertinence
- Perception
- Motivation
- Conditioning & Change
- Emotional Intelligence
- Empathy
- The ‘Goal Achieving’ Personality
- Creating S.M.A.R.T Goals
- Time Management
- Stress Management
- Leadership
- Interpersonal Relationships, Johari Window, and Transactional Analysis
- Team Building
- Communication
- Body Language Signals and Meanings
- Body Language
- Projecting an Image
MODULE 1: FRONT OFFICE
- Introduction to Hospitality
- Classification of Hotel
- Hotel Organization and Hierarchy
- Attributes for the Hospitality Industry
- The Guest Cycle
- Hotel Terminology
- Reservations
- Guest Arrivals
- Post Arrival Guest Services
- Guest Departures
- Role Plays for Guest Cycle and Situation Handling
- Emergency Situations in Hotel
- Hotel Housekeeping
- Sub-sections of the Housekeeping Department
- Organizational Hierarchy of Housekeeping
- Flower Arrangement
- Housekeeping Cleaning Processes
- Hotel Guest Room Supplies and Amenities
- Role of the Food and Beverage Department
- Food and Beverage Outlet
- Organizational Hierarchy
- Types of Food Service
- Menu Knowledge
- French Classical Menu
- Breakfast
- Salads
- Sandwiches
- Stocks
- Sauces
- Methods of Cooking
- Cheese
- Popular International Cuisines
- Restaurant mise-en-place and Table Layouts
- Basic Technical Skill
- Restaurant Service
- Beverages
- Banquets
- Room Service
- Outdoor Catering
- Flight Kitchen Operations
- Cruise Liner Operations
- Topics for Hospitality Research
- Interview Skills - Hospitality
Hospitality (Part-2)
- Policies and Procedures in Hospitality
- Tourism and Hospitality
- Hygiene and Sanitation in the Hospitality Industry
- Safety and Security in Hotels
- Basic Accounting in Hotels
- Pricing, Discounts and Marketing Strategies in Hotels
- Communication System in Hotels
- Gender and Age Sensitive Practices
- Intellectual Property Right
- International Conventions, Agreements & Travel Organizations
- Geography
- Travel Guides
- Time calculations
- Itinerary Planning
- Air Travel Documents
- Travel Documents
- Miscellaneous Charges Order / Multi Purpose Document
- Airport
- Minimum Aircraft Ground Times
- Passenger Service and Principles of Handing
- Special Passenger Baggage
- Passenger Baggage
- Baggage Tracing
- Fare Construction
- How to USE FARES from PAT
- Identifying Types of Journey and Application of Pricing Concept
- IATA Geography and Global Indicators
- International Sales Indicators
- Fare Type Selection
- Extra Mileage Allowance (EMA)
- Higher Intermediate Point (HIP)
- Construction of - Oneway Fares (OW)
- Return Trip(RT) and Circle Trip (CT)
- Fare Construction
- Students Mock Questions for Interviews
- Introduction
- Crew Profile and Complement
- History of Aviation
- Exterior of Aircraft
- Interior of Aircraft
- Functions and Responsibilities of a Cabin Crew
- Aviation Terms
- Abbreviations Used in Airlines
- Announcements
- Meal Service on Board
- Beverages Classification and Service
- Embarkation and Disembarkation Procedures for Passengers
- Special Handling Passengers
- Emergencies on Board
- Presentation on Role Play
- Dangerous Goods
- Marking and Labelling
- Aviation Security
- Threats and Hijack
- Bomb and Disruptive Passengers
- First Aid
- Types of Interview
- Screening Interviews
Traditional one on one job interview
The panel interview
The group interview
The Sequential interview
Serial interviews
Stress interviews
Behavioral interview
Competency-based interviews
Formal/informal interview
Portfolio-based interviews - The Second Interview
- General Interview Preparation
- Mock Interview
- Examples of Case Interview Questions
- Case Interview Answers
- A List of Probable Extempore Topics
- Behavioral Interview
Behavioral Interview Questions
Interview Questions About You
Interview Questions about Money
Interview Questions about the New Job and the Company
Interview Questions about the Future
Salary Interview Questions
Discuss Non-Essential Skills
Mention Skills You Have Improved
Turn a Negative into a Positive
Best Answer
Salary Expectations
You Be the Judge
Research Salary
Don’t Price Yourself Out of a Job
Interview Questions about Weaknesses
Interview Questions about Strengths
Related Interview Questions
Interview Questions about Yourself
Questions about your Emotional Intelligence
Communication Interview Questions - Salary Negotiation Tips
- What is Service
- What is Customer Service
- Definition of Customer
- Basic Needs of Customers
- Importance of Customers
- Customer Service & its Significance
- Customer Expectations
- Service Industry and its Characteristics
- Role Plays
Certificate
Mark SheetWhy Us?
Expert Faculties
Affordable Fees
100% Placement Assistance
Interview Preparation
Personal Guidance
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